Cancellation and Refund Policy – Nevia | A Story of Health

Last updated: October 2026

This policy regulates the handling of requests for cancellation of orders, order changes and refunds on the “Nabi’a – A Story of Health” website.

1. Contact information

Email: yuvalasor1@gmail.com
Phone: 052-4548435

2. Canceling or changing an order

If you wish to cancel or change an order, you must contact the business as soon as possible, preferably before the food preparation begins.

When contacting, the name of the person ordering, the order number if available, the date of the order, and contact information must be provided.

The business will check the status of the order and update whether the change or cancellation can be made.

3. Food and perishable goods orders

Because the business is engaged in the sale of food, the cancellation option may be subject to the provisions of the law applicable to perishable food products, products manufactured specifically for the consumer, and transactions of this type.

Once the order has begun to be prepared, packaged, or shipped, it may not be possible to cancel it normally, depending on the law and circumstances.

This policy does not detract from the consumer's right to cancellation or refund by law.

4. Wrong, missing or damaged product

If a batch was received that is significantly different from the order, an ordered product is missing, or a problem with the quality of the product arises, you should contact the business as soon as possible and attach, as much as possible, the order details and a description of the problem.

The business will review the complaint and work to find an appropriate solution in accordance with the circumstances and legal provisions. A possible solution may include completing a missing product, replacing a product, crediting or refunding the money, as applicable.

5. Delay or non-delivery

In the event of a significant delay or non-delivery, the business must be contacted to inquire about the status of the order.

If the business cannot fulfill the order, or if there is a legal reason for cancellation or refund, the refund will be handled in accordance with the circumstances and legal provisions.

6. How to make a refund

To the extent that a refund is approved, it will be made as much as possible using the payment method in which the transaction was made, and in accordance with the payment provider's rules and legal requirements.

The date the refund appears in your account may vary depending on the credit card company, bank, or payment provider.

If it is an order that was paid for in cash or by other means, the business will coordinate with the customer an appropriate method for making the refund.

7. Cancellation fees

Cancellation fees, if applicable, will be charged only in accordance with the legal provisions applicable to the particular transaction.

In cases where the cancellation is due to a defect, non-conformity or non-delivery in circumstances that vindicate the consumer, no cancellation fees will be charged in violation of the law.

8. Cancellation of a transaction by law

This policy does not reduce consumer rights set forth in the Consumer Protection Law, its regulations, or any other law. The applicability and conditions of the right of cancellation will be examined according to the type of transaction, the type of product, and the date of the request.

For details about canceling an order, you can contact the business by phone or email as detailed in this document.

9. Contact

Nevia – a story of health
Email: yuvalasor1@gmail.com
Phone: 052-4548435